Overview

Looking for Project Manager for a Web Design Agency!

Must know WordPress! See a description of the job ad here: https://youtu.be/Oo9GfxMXfYA

Come and work for a FUN, FRIENDLY…and perhaps QUIRKY Wisconsin based business that has been growing for the past 13 years. No selling required!

We build and host local government websites all across the United States. We’re one of the top five municipal companies in this industry. Because of our growth, we’re looking to have you join us as a Technical Project Manager.

About the Role of a Technical Project Manager
As a Project Manager, you would typically only work with new customers who have recently signed a contract with us. You would be the main go-to person for the Project and work closely with the Account Manager (who is the customer advocate) and the technical team (developers, graphic designers and data entry personnel).

Although this is a remote job, it involves face to face meetings with customers using Zoom a couple times a week. Internally, you would communicate to our staff members using mostly Slack and Zoom.

The Technical Role
You should have a thorough understanding of WordPress with real life work experience — at least 2 years using it. This would mean that you already have a good understanding how themes and plugins work, have excellent familiarity of the different parts of the Admin section of WordPress and have already created/installed several WordPress sites for personal use and for businesses and other organizations. Solid experience with CSS would be awesome too.

List of “Must Have” from the Technical Side”
Changing Appearance of the Theme – Customizer and Theme Options
Changing colors and fonts through style.css and various other stylesheets
Adding new widgets and plugins
Basic knowledge of server panels such as Cpanel or Plesk
Understanding concepts of PHP, HTML and CSS
Provision of new WordPress installs and installing Themes and Plugins
Setting up backups
Project Management Role
Success in this role will be for the team player who has excellent communication skills, and who is great with time management. You’ll be the liaison between the customer (and Account Manager) and the other team members who handle graphics design, content migration and the developers.

Internally, you’ll be the main person tasked with coordinating all the work for each of your clients’ projects. You will also be the main person responsible for ensuring the customers’ sites are launched by their expected Go Live date.

Soft Skills
Since this is a role that works directly with our customers, it will be imperative to have excellent soft skills (via email and on the phone). Prior customer service and/or customer-facing experience is going to be really helpful.

Work & Payment Details
This is a part-time job and it will be for 20 hours per week. We will ramp up the hours for the right candidate. Pay will be $15.00 – $18.00/hr depending on prior project management and WordPress experience.

The company is based out of Madison, Wisconsin but we all work remotely.

About Our Company
Our customers are small towns, cities and villages in the United States. We have over 13 years of experience in building out websites for local governments, and have over 600 municipal web design customers, adding many new customers each month. We are chosen as their website provider because of our proven track record of delivering easy-to-use websites at an affordable price.

We offer a fun working atmosphere and a wonderful corporate culture that is centered around helping each other out and by solving technical problems for non-technical customers.

Here’s some things you would be responsible for (guidance and training provided, of course):

You will be assigned to work with new customers. These new customers signed up with our company because they want us to build and host their website.
Together with the Account Manager, you will have an onboarding call with customers in order to gather the essentials to complete their website. The items include the following:Request images & photos from client
Request the types of pages their site should have
Request the domain name the client wants to use, if they want a new one
Request for content
After the onboarding call, you would stage a new (blank) web site. This process is systemized and it is mostly just point and click and is simple to do, even if you have never built a web site before
You send the photos to the graphic designer to be designed as a website banner, and grant the designer access to upload the banner to the Staged Site
You purchase the domain name on behalf of the customer, based on the customer’s input
You stay in contact with the client and request the content for the pages they selected above. Often times you will be sent PDF and Word files, and you organize them in Dropbox or our Project Management software.
Once most of the content is received, you send it to our Data Entry specialist to add to the Staged Site.
After the site is about 80-95% complete with content, you will coordinate with the Account Manager to schedule a site reveal call
You would execute their punch list while on the call, and inform customer that we can make the website live. There would be instances where you will need to do the punch list offline.
You make the site live (following the instructions from a systemized procedure). Again, we make all the technical aspects of this very clear and easy to understand.
Here are a couple goals or KPIs (Key Performance Indicators) that you would be evaluated on:

How timely are new projects launched?
What is the customer satisfaction rating received from our clients during the Onboarding Stage?
Here are some traits we would like to have for our future Technical Project Manager:

You are a good timekeeper, and always do your best to be on time and to meet customer deadlines.
Your communication skills are awesome.
You appreciate receiving clear instructions for tasks.
You enjoy fitting in and working with the awesome corporate culture that our company has.
You are tech savvy. Not in the sense that you know how to code, but in the sense that you “get it” when it comes to online things and open to using new software tools.
You have a fast and secure computer to work from, and your internet connection is also decently quick and stable.
You have previously had extensive experience working as an Account Management, Executive Assistant, or Project Manager where you had extensive responsibilities in Management and Getting Things Done.
Here are some additional considerations for the day to day job duties and what you can expect:

We’ll start at 15-20 hours per week
You can expect great communication for me, and/or from my senior staff with clear instructions, feedback, and help when needed.
You’ll be paid bi-weekly
You’ll have a lot of flexibility with your working hours, but would prefer to have most of the work done during normal business hours in East Coast or Midwest time zone when our customers are mostly available.
We are committed to building a long term relationship with you. Many people working for us have been working with us for many many years.
In order to be considered, please fill out the Google Form below.

https://forms.gle/Vxs2vep4P56c8EFeA

So that’s it! I hope you’re interested in this position and I look forward to hearing from you. Feel free to include any questions that you have for me about this posting.

Thanks for your interest in this position and hope to see you apply!